Negative search results can have a direct impact on your company’s revenue. Potential customers are rarely able to distinguish if a bad review is real or not, or when a complaint is exaggerated. Negative comments, whether or not they are warranted, can turn somebody off before you even have a chance to offer your products or services. It is up to you to be aware of what is being said online about your brand. Although you cannot control the chatter, you can jump in on the conversation to manage and protect your reputation with customer service, follow-up, and public relations. We will set up systems to monitor mention of your company, and advise as to a plan of action when necessary.